Payment, Cancellation & Refund Policy

1. Payment Structure

• Services are provided on:
  • Project-based agreements, or
  • Monthly retainer basis
• Payment terms, amounts, and schedule are defined in the proposal, agreement, or invoice shared with the client.

2. Payment Method (Bank Transfer Only)

• All payments must be made via bank transfer only using the details below:

Bank Name: Al Salam Bank
Kingdom of Bahrain
Account Name: SBMC W.L.L.
Account Number / IBAN: PK05SCBL0000001044291001
SWIFT/BIC Code: ALSABHBM

• Clients must ensure all transfer charges (if any) are covered on their side.

3. Billing & Invoices

• Invoices are issued:
  • Based on project milestones, or
  • On a recurring monthly basis
• Payment due dates are clearly stated on each invoice.

4. Late or Non-Payment

• Failure to make payment on time may result in:
  • Delay or suspension of services
  • Adjustment in project timelines

5. Cancellation Policy

• Project-Based Services:
  • Clients may cancel a project; however, they are responsible for payment for all work completed up to the cancellation date.
• Monthly / Retainer Services:
  • Either party may terminate services with prior notice as agreed in the contract.

6. Refund Policy

• Payments made are generally non-refundable once services have commenced.
• Refunds (if applicable) will only be considered in cases where:
  • Services have not been delivered as agreed, and
  • A mutual resolution is reached between both parties
• Approved refunds will be processed via bank transfer within a reasonable timeframe.

7. Currency

• Payments may be invoiced in agreed currencies depending on the client’s location and contract.